Panasonic VIERA TC-L42D30 42-Inch 1080p LED HDTV

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Product Feature

• Flush Design
• IPS Alpha LED Panel
• 120Hz with Motion Picture Pro 4
• VIERA Connect
• DLNA / Wi-Fi Ready

Product Description

Equipped with an SD card slot, VIERA makes it easy to view full-HD photos and motion images that you shot yourself. Simply insert the SD memory card into the slot, and you're ready to view your photos and full-HD videos on the big screen. You can make your slide shows even more impressive by adding background music and attractive frames. With VIERA's big screen and superb image quality, family and friends will love sharing your memories.

Panasonic VIERA TC-L42D30 42-Inch 1080p LED HDTV Review

Sorry to report, but as the saying goes, "facts are friendly".

You need to hope, make that pray, your set doesn't develop a nasty black line from the top like ours did. The line is maybe 5 inches long and very visible on all inputs. It was confirmed by the repair guy Panasonic sent out. The set needs a new panel. Ok, it sucks but these are complex devices.

Guess what? It's been in the shop for a month and the latest date, without any promise, is another four weeks for the part. Two months?

Ever try to reach Panasonic for such an issue? It is brutal. Nothing to offer, no consideration whatsoever. Just "please call the repair shop as it is their job to keep you apprised." Yeah, the repair shop calls every week to express exasperation that Panasonic cannot get them the part.

We all know things can break, but folks, the real test is when things go bad - how does a manufacturer perform? In this case, as badly as you can imagine.

One call: transferred to parts. Parts looks up the case, reports the part is back ordered, and it will be at least another month. That makes two months. I ask him who I should speak with? He says the Consumer people. I say, OK, can you transfer me. He transfers me to a general operator. She says she'll transfer me. She does - to "family court". Seriously. Family court.

Another call: nice man listens to my tale. Advises me that the service company, and this is not a formal Panasonic outfit, just an authorized repair place - he insists the repair shop is who I must deal with. The poor guys running that shop are flipping out that Panasonic is putting them in the hot seat when it is the part delay which is the issue.

Caveat emptor to you all. I sincerely hope you have units that last forever. But speaking for us, we'll never consider anything Panasonic again, ever.

regards,
patrick

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